Return & Refund Policy

Our Return and Refund Policy was last updated 9/16/2022

Thank you for shopping at www.pupperhaus.com.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PupperHaus.
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the Website.
• “Website” refers to PupperHaus accessible from www.pupperhaus.com
• “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

For the Goods to be eligible for a return and refund, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging and include all tags
• The Goods are in new and resalable condition
• The following Goods cannot be returned:
  • The Goods were made to Your specifications or clearly personalized.
  • The Goods, which according to their nature, are not suitable to be returned, deteriorate rapidly, or the date of expiry is over.
  • The Goods are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The Goods are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the costs and risks of returning the Goods to Us. You should send the Goods at the following address:

PupperHaus
405 S. Orchard St
Boise, ID 83705

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.